|
Jacada teams with Avaya on customer service solutions
07/02/07
Jacada has
signed a marketing agreement with Avaya to jointly market and deliver
Jacada customer service solutions.
“Today’s contact
centre agents must often deal with a maze of business applications in
order to access the critical information they need to deliver prompt
and efficient service to customers,” says Ken Kaisen, VP, Consulting
and Systems Integration, Avaya. “Jacada
solutions tackle that problem head-on and provide an excellent
complement to Avaya's contact centre professional services portfolio.
Together we help businesses improve agent productivity, enhance
customer service and realise a significant return on their contact
centre investment.”
Jacada WorkSpace
dramatically simplifies an agent’s desktop by providing a single,
easy-to-use interface to the mission-critical applications and contact
centre tools required to complete a customer interaction. Jacada
WorkSpace is powered by Jacada Fusion, a process optimisation platform
that improves workflow across a company’s existing business
applications.
“Jacada is
extremely excited to be affiliated with the global leader in the
contact centre industry,” said Paul O’Callaghan, president of Jacada.
“Avaya is a trusted advisor to many of the companies in our target
markets. Together we can offer a solution that delivers a major
competitive advantage for our customers by significantly reducing
operational costs and greatly enhancing the customer experience.”
Jacada is a Gold
member of the Avaya DeveloperConnection program, an initiative
to develop, market and sell innovative third-party products that
interoperate with Avaya technology and extend the value of a company’s
investment in its network.
Nick Gibson, editor
© Copyright Screen-Studio.com
2007
|
