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AVST Reseller Program
29/09/07
The AVST
Reseller Program enables Resellers to provide their customers with
messaging, speech technology and cross platform flexibility as well
as gaining high margins.
Paul Cheslaw,
AVST's Vice President and General Manager, EMEA states "The
interest in UM is picking up speed as more and more companies are
faced with basic communication challenges: management of an overload
of information, an increasingly mobile workforce, a demanding
customer base looking for near real-time responsiveness and security
issues. At AVST, we believe we have developed a solution that can
help Resellers reap the opportunities this market now represents. We
are therefore dedicating more resource to expand our global presence
and empower our Resellers to promote sales and increase awareness in
the cost effectiveness and business benefits of UM."
The four
'flavours' of unified messaging offered by CallXpress 7.9
(server-based, client-based, secure and simplified) can be uniquely
tailored to fit businesses and organisations in a wide range of
industries. UM architecture choices featured in CallXpress 7.9
include:
*
Server-based: All messages (voice, fax and e-mail) are placed into
one location - the e-mail server. Users can access voice messages
using any or all of their familiar methods: desktop e-mail program,
telephone, web-based e-mail access program or PDA e-mail program
*Client-based:
Voice and fax messages remain on the CallXpress system. This dual
message store version integrates voice and fax message access from
the desktop e-mail client and voice, fax, and e-mail message access
from the telephone while minimising impact on the LAN and e-mail
message store
*Secure:
Messages on CallXpress are accessed using Web PhoneManager, a secure
voice portal, ensuring that voice and fax messages never interact
with the e-mail server and therefore cannot be forwarded externally
*Simplified:
An e-mail notification is sent, optionally including a copy of the
user's voice or fax messages as an attachment to the e-mail
All these
'flavours' of UM from one solution allow the Reseller to give the
customer real choices when implementing UM and meet specific
requirements - providing an ideal solution for both parties. The
CallXpress option means, unlike many UM solutions, an organisation
doesn't have to rip out a current phone system and jump headfirst
into the new world of IP telephony, as CallXpress integrates with
more traditional and IP switches than any other UM product on the
market, as well as Microsoft Exchange, Lotus Notes and Novel
Groupware. It also has the unique ability to provide the telephone
user interfaces of the prior generation voicemail systems, so
eliminating end user re-training as they move to UM. This allows a
Reseller to offer the customer an upgrade to its existing phone
switches, or migrate to IP telephony, with virtually no disruption
to employees and the organisation. This level of compatibility and
flexibility makes it a much easier sell for the Reseller and a much
smoother process for the customer.
As more and
more businesses are moving to UM and extending their investments,
Resellers in the communication arena must be looking to include a
portfolio of solutions to make the most of the trend.
Nick Gibson, editor
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2007
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